Customer Journey-Centric Analytics
Thursday, March 30, 2017

1:00 PM - 1:45 PM (Eastern Time)
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Companies that want to better serve their customers need to shift from optimizing individual interactions to enabling customer journeys. Join Jen Rodstrom, CX Transformist, as she highlights how journey-centric analytics helps companies to better understand what customers are really trying to accomplish and how they interact over time and across channels. This webinar will illustrate customer journey-centric analtyics with best practices and examples.
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