2017 Industry CX Spotlight: Hotels/Room Booking
Monday, October 23, 2017

2:00 PM - 3:00 PM (Eastern Time)
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Join Temkin Group's Jen Rodstrom as she takes a closer look at the state of customer experience in the hotel and room booking industry. Hotels and room bookings ranked 7th out of 20 industries in the 2017 Temkin Experience Ratings. During this webinar, Jen will highlight details on how hotels and room bookings performed in this year's Temkin Experience Ratings, examine the ROI of CX in the industry, and share industry-specific best practices across Temkin Group's four CX core competencies.

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