Five Steps for Building a Strong CX Metrics Program
Monday, November 27, 2017

2:00 PM - 3:00 PM (Eastern Time)
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Please join Jen Rodstrom, Customer Experience Transformist, and Isabelle Zdatny, Principal Research Associate, as they share findings from the latest Temkin Group report, "Five Steps for Building a Strong CX Metrics Program." Learn how to create a robust customer experience (CX) metrics program that will help you spot improvement opportunities, prioritize investment, track customer experience progress, and unify the organization around a common goal. 
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