Making AI Customer-Centric
Wednesday, July 18, 2018

2:00 PM - 2:45 PM (Eastern Time)
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The use of Artificial Intelligence (AI) – often in the form of chatbots and intelligent virtual assistants – is becoming more widespread in customer experience. However, despite its prevalence, few companies are employing AI in the right scenarios or using it to its fullest potential. Join Jen Rodstrom, a Temkin Group CX Transformist, as she shares the Five Ingredients to drive customer-focused AI and best practices for AI-Driven Interfaces (AIDI), which we define as digital interactions with customers that are being directly manipulated by machine learning algorithms.
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