2018 Industry CX Spotlight: Retail
Join Temkin Group's Aimee Lucas as she takes a closer look at the state of customer experience in the retail industry. Retail ranked 3rd out of 20 industries in the 2018 Temkin Experience Ratings. During this webinar Aimee will highlight details on how retail performed in this year's Temkin Experience Ratings, examine the ROI of CX in the industry, and share industry-specific best practices across Temkin Group's four CX core competencies.
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