Provide Online Support

using AnyMeeting

Ways To Use Hero

When your customers have issues, sometimes a web conference session is the easiest way to help resolve them. Share your screen -- or have your customer share theirs -- to better understand their problem and communicate the fix. Provide a summary of the fix in a meeting note, mailed to the customer immediately after the session, or a handout they can refer to afterwards. You can even follow up with a satisfaction survey to ensure your customer is happy.

Related Features

Screen Sharing

Simply start screen sharing and display the document you’d like to share – it’s that easy. Share anything that can be displayed on your computer, including PowerPoint, Excel, Word and web pages.

Built-In Phone Conferencing

Your AnyMeeting account includes a conference call number and PIN codes, so your customer can join by phone or computer.

Meeting Notes

Take notes during your support session and they’ll be automatically email to your customer immediately afterwards. Document key steps so your customer can review them later. It’s a great way to help ensure satisfied customers.

Handouts

Enable customers to download key help documents directly within the support session. Provide them the materials they’ll need to fully resolve their issue without a callback.

Follow-Up Surveys

Want to confirm that the issue is resolved and the customer is satisfied? Easily create a quick survey to be emailed at the end of your support session.

Meetings
Pro 25

For calls and meetings
with up to 25 people

$18 per month

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Meetings + Webinars
Pro 200

For calls, meetings and webinars
with up to 200 people

$78 per month

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Company Plans

Get Pro accounts for 3 or more people, plus admin controls, activity reports and more.

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