When your customers have issues, sometimes a web conference session is the easiest way to help resolve them. Share your screen -- or have your customer share theirs -- to better understand their problem and communicate the fix. Provide a summary of the fix in a meeting note, mailed to the customer immediately after the session, or a handout they can refer to afterwards. You can even follow up with a satisfaction survey to ensure your customer is happy.
Simply start screen sharing and display the document you’d like to share – it’s that easy. Share anything that can be displayed on your computer, including PowerPoint, Excel, Word and web pages.
Built-In Phone Conferencing
Your AnyMeeting account includes a conference call number and PIN codes, so your customer can join by phone or computer.
Take notes during your support session and they’ll be automatically email to your customer immediately afterwards. Document key steps so your customer can review them later. It’s a great way to help ensure satisfied customers.
Enable customers to download key help documents directly within the support session. Provide them the materials they’ll need to fully resolve their issue without a callback.
Want to confirm that the issue is resolved and the customer is satisfied? Easily create a quick survey to be emailed at the end of your support session.