Building Customer Experience Competencies
Join us on CX Day for one of the "I 'Heart' Customers" webinar series when Aimee Lucas will share some of Temkin Group's research into how organizations can build a customer-centric culture and the state of customer experience today. While any company can improve portions of its customer experience (CX), it takes more than a few superficial changes to create lasting differentiation. Organizations that want to show they 'heart' their customers need to master four customer experience competencies: Purposeful Leadership, Compelling Brand Values, Employee Engagement, and Customer Connectedness.

Participants will receive a code to download our popular report "Lessons in CX Excellence, 2014" (a $195 value).
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