10 Best Practices for Deploying Text Analytics
Join Denise Bahil for this session, part of Temkin Group's "I 'Heart' Customers" webinar series on CX Day, where she will highlight best practices from her recent research that you can apply when deploying text analytics in your organization. Temkin Group has identified the renovation of voice of the customer programs (VoC) as one of the 14 CX trends for 2014. This renovation includes relying more on analysis of unstructured content using text analytics tools to uncover insights to help the company show it 'hearts' its customers.

Participants will receive a code to download our popular report "Lessons in CX Excellence, 2014" (a $195 value).
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