2015 Industry CX Spotlight: Retail

Join Temkin Group's Jen Rodstrom as she takes a closer look at the state of customer experience in the retail industry. Retailers ranked 3rd out of 20 industries in the 2015 Temkin Experience Ratings. During the webinar, Jen will highlight details on how retailers performed in this year's Temkin Experience Ratings, examine the ROI of CX in the industry, and share industry-specific best practices across Temkin Group's four CX core competencies.

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