2016 CX Trends Series: Predictive Analytics Personalizing
In Temkin Group’s 2016 CX Trends webinar series, Temkin Group’s CX Transformists will take a closer look at the trends we expect to see in an environment where CX continues to grow in importance to companies. In this webinar, Jen Rodstrom will look at how predictive modeling has risen in importance as companies have invested in bringing together CRM and operational data with customer insights.
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