2016 CX Trends Series: Customer Journey Designing
In Temkin Group’s 2016 CX Trends webinar series, Temkin Group’s CX Transformists will take a closer look at the trends we expect to see in an environment where CX continues to grow in importance to companies. In this webinar, Jen Rodstrom will explore how customer journey mapping helps organizations shift from a company-centric focus to a customer-oriented viewpoint. In addition to looking at how to drive action from a customer journey map, she will also share Customer Journey Thinking© as a tool for companies to adopt.
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