2016 CX Trends Series: Effort Metric Rising
In Temkin Group's 2016 CX Trends webinar series, Temkin Group's CX Transformists will take a closer look at the trends we expect to see in an environment where CX continues to grow in importance to companies. In this webinar, Aimee Lucas will get behind why customer effort is getting more attention in how companies are both designing and measuring their customer experiences.
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