2016 CX Trends Series: Employee CX & Empathy Training
In Temkin Group's 2016 CX Trends webinar series, Temkin Group's CX Transformists will take a closer look at the trends we expect to see in an environment where CX continues to grow in importance to companies. In this webinar, Aimee Lucas will look at the importance of employee engagement, along with how companies are training large groups of employees to teach them basic CX concepts and to instill a sense of customer empathy to achiece sustainable CX success.
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