Temkin Group CX Day Webinar: Building a Customer-Centric Culture
Spend part of your CX Day with Temkin Group! During this webinar, Temkin Group CX Transformist and VP Aimee Lucas will explore what culture is and how important an ingredient it is to ongoing customer experience success. Temkin Group defines culture as how employees think, believe, and act, and if an organization wants to differentiate its customer experience, it must address each one of these areas. Aimee will share data and best practices on the impact of culture and how organizations are undertaking culture transformations, all drawn from Temkin Group research.
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