Capturing Insights from Online Customer Communities

Temkin Group has identified best practices for using online customer communities to build ongoing customer relationships and capture valuable customer insights. These communities provide unique advantages for building next-generation Voice of the Customer (VoC) programs. Join Temkin Group's Jen Rodstrom as she shares highlights from her recent report on how companies are tapping into their online customer communities to better understand their customers and drive customer-centric change across their organizations.

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